My accident was a week ago today. The time's gone quickly, except for the hassles I've had with the insurance details.
I immediately started the ball rolling with my insurance company, and then on Monday getting the ball rolling with the other party's insurance company. They were, after all, liable for the damage since the other driver took the blame and was ticketed for reckless driving.
When I talked to the other insurance company's adjuster, he indicated there was a question with the other driver's insurance and that maybe they weren't covered. He was going to get back with me as soon as he had an answer.
Tuesday came and went without any calls, and since it was production day, I didn't have time to pursue the company. Wednesday, I called the other company's adjuster and found that he was out of the office for the day. On his voice mail, he left instructions to contact another adjuster. I tried that, but also got his voice mail.
Just by "chance" I had to run home to pick something up, and I knew I wasn't going to be there for 30 seconds. Before I could leave the house, the phone rang. It was my insurance company, checking on how the other company was treating me. I let them know I wasn't happy and gave them the contact info for the other company.
Meanwhile, either Darla was car-pooling to her job or she was driving our car. That left me my bike to commute on.
Yesterday I again called both insurance companies and got only voice mailboxes. Not good. I left a detailed message for the other insurance adjuster with the timeline from the accident to the current time. I wasn't as unpleasant as I could have been, but the message was clear that I was unhappy.
Finally about the middle of the afternoon, he called me back and had good news. They were covering the repairs or whatever the case will be. I pressed for a rental car, too.
Shortly after talking to the insurance guy, the car rental company called to arrange a car for me -- anytime from Tuesday to Thursday next week. Again, I was firm that such a timeline would not do. The lady was nice, and said she'd try to get me something today. I was doubtful of that, but was relieved when she called today to say that the car would be delivered to town in about an hour.
So a week later, I finally have substitute wheels and have somebody looking at the damage to my truck. Hopefully soon I'll know whether or not it's totalled.
... the saga begins.
Posted by JRC at September 30, 2005 02:45 PM | TrackBack