Just had a "run in" with a 1and1 hosting policy. A client of mine had a 1and1 hosting account, that account came with a free domain name. When the time came to move the clients web site over to our hosting service, we did the usual steps of transferring the domain name and changing the name servers. We had intended to keep e-mail hosted with 1and1 along with a few large files.
However, 1and1 has a policy to delete all data associated with a domain when that domain name is transfered. In this case that meant that e-mail went down during the transfer, and if the users had not been using POP all their e-mail would have been lost.
Along with this, 1and1 keeps no backup for shared hosting accounts. So there was also no way to recover. Leaving us with a frantic moment of panic and setup changes.
For the record, if you are in need of inexpensive, high volume hosting that you may eventually (like during your lifetime) want to change, consider using a provider other than 1and1. Until they change their policy (which is unlikely) they should not be trusted with your data. Your data is too important to be lost that easily.
Powered by ScribeFire.
Posted by TheIdeaMan at September 17, 2007 12:20 PM | TrackBackThanks for posting this bit of information for all to see. I'm thankful I have taken the steps I have taken for hosting solutions with my own company to prevent such stuff fro occuring. Some things are a lot more important than a "good deal."
Posted by: Patrick at September 17, 2007 01:30 PM